For occupational safety and health, occupational health services, HR and supervisors drafting a Level 3 SOP or work instruction. It covers shift work, night work, long working hours and other forms of excessive workload. Adapt it to staffing, schedules, work environments and applicable law before approval under document control.
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Document control
- Company and site ＿＿＿＿
- Document number and revision ＿＿＿＿
- Prepared, reviewed and approved by ＿＿＿＿
- Effective date and revision summary ＿＿＿＿
Responsibilities
OSH staff coordinate the prevention plan and review its effectiveness. HR provides attendance and overtime data. Supervisors control hours, arrange staffing and implement work adjustments. Occupational health staff assess and follow up. After an interview, the physician advises on health, referrals or suitable work adjustments. Workers can report workload changes and give feedback.
Procedure
| Step | Action | Record |
|---|---|---|
| Identify workload | Regularly review attendance, overtime, consecutive night shifts, rest and changes in workload. Accept worker and supervisor reports. Set screening triggers using guidance and organizational risk. Check working-time compliance separately under applicable labor law. | Attendance summary, reports and screening list |
| Assess and classify risk | Occupational health staff consider work patterns, hours, fatigue scales and available health examination data. Choose assessment tools and classification methods using Taiwan OSHA guidance. | Assessment date, basis and follow-up priority |
| Arrange interview | Arrange a physician interview and health guidance based on the assessment. Refer when needed. Give the supervisor the restrictions, duration and review date needed to adjust work. | Interview record and work adjustment advice |
| Implement controls | Prioritize adjusting staffing, schedules and workload. Shorten hours, increase rest or change duties as needed. Arrange applicable health examinations, management and promotion. Assign an owner and deadline. | Controls, owner and due date |
| Reassess and improve | At the agreed date, compare hours, consecutive night shifts and worker feedback. Occupational health staff follow up. If risk persists, revise controls and schedule another review. | Effectiveness, further action and review date |
Example interview and improvement record
Fictional case: During peak season, an assembly line adds overtime and consecutive night shifts. A worker reports persistent fatigue after rest. Occupational health staff review the roster and arrange a physician interview. The supervisor adds staffing, reduces consecutive night shifts and checks rest arrangements. After two weeks, compare the roster, overtime and worker feedback and record whether to extend or revise the controls.
Records retention
Taiwan's Occupational Safety and Health Facilities Rules, Article 324-2, require retaining implementation records for three years. Establishments required to provide occupational health medical and nursing staff must prepare and implement a prevention plan with reference to the competent authority's guidance. Establishments exempt from that staffing requirement may use records or documents in place of the plan. Restrict access to personal health and scale data to authorized staff, and share only the information needed for work adjustments and improvements.