Discussion process
Five stages help clarify the request, confirm the scope of work and track delivery.
| Stage | Discussion focus |
|---|---|
| 01 Inquiry | Explain the background, needs and expected outcomes. |
| 02 Assessment | Review available information and assess the scope and expertise needed. |
| 03 Planning | Confirm the work, responsibilities, schedule and expected deliverables. |
| 04 Delivery | Carry out the agreed work and discussions, and track open actions. |
| 05 Acceptance | Check deliverables against the agreed scope and record follow-up recommendations. |